Shipping & returns

Printed to order, shipped in the US

Everything here describes what we do today. When we can promise more, we will say so here first.

Shipping

• Where: US addresses only for printed cards. The digital file is delivered on your order page, anywhere.
• Cost: included in the box price. There is nothing added at checkout.
• Printing: each box is printed to order in the US after you pay, then posted by standard post.
• How long: our own test orders took about a week from order to doorstep. We do not yet promise delivery dates. Once we have shipped enough orders to stand behind a holiday order-by date, it will be published here and on the order page.
• Tracking: we email you when your order is confirmed. Questions about a shipment go to support@illustratedpet.com with your order reference.

Returns and problems

• Misprinted or damaged: email support@illustratedpet.com with a photo of the problem and we will put it right.
• Change of mind: because every set is printed to your order, we cannot take change-of-mind returns. A custom card set cannot be resold. This is why you see the finished card, and the printed inside, before you pay.
• Digital files: final once delivered. If something is wrong with the file itself, email us and we will sort it out.
• Refunds: where a refund is due it goes back to the card you paid with.

Your order page

The link in your confirmation email opens your order page: what you bought, your download links if you added the file, and where to reach us. Download links last seven days; reopening the page issues fresh ones.

These pages are a plain-language summary. The terms govern.