The deal, in plain language.
You upload a photo of your pet and we generate illustrated card artwork from it using an AI image model. Results vary between attempts — that is why you preview the artwork and choose the one you want before you pay. What you see in the preview is what gets printed or delivered.
You must own the photo, or have the right to use it. Please don't upload photos of other people's pets without their say-so, or anything that isn't yours to send us.
Orders are final once placed. Every order goes to print as soon as it's placed, so it can't be cancelled or changed after checkout, and we can't take change-of-mind returns — a custom card set can't be resold to anyone else. Please use the preview step to be sure before you pay.
If a physical order arrives misprinted or damaged, email support@illustratedpet.com within 14 days of delivery with a photo of the problem and we'll send you a free replacement. If an order hasn't arrived 14 days after your shipping email, tell us within 30 days of that email and we'll send a free replacement. If a replacement can't put it right, we'll refund the order to the card you paid with.
Digital artwork is final once it's delivered — you preview the artwork and choose the one you want before you pay, so there shouldn't be surprises after checkout. If something is wrong with the file itself, email us and we'll fix it or send it again.
Questions about an order: support@illustratedpet.com.
Illustrated Pet is operated by Vozov, Inc, a Pennsylvania corporation.